PRIVACY AND COOKIE POLICY

1. INTRODUCTION

At DILETA uk (hereinafter referred to as “DILETA uk”), we are committed to the privacy and secure processing of the personal data it maintains for the users of this website, in an open and transparent manner. We are further committed to the collection and processing of such personal data in full compliance with the EU General Data Protection Regulation 2016/679 as amended from time to time (hereinafter referred to as the “Regulation”).

This policy describes the policies of Scarboro servicing, Unit C, Bird in Eye Farm, Bird in Eye Hill, Uckfield, Sussex,  TN225HA, and it will help you understand what kind of personal data we collect, the reason for which we collect it and what we do with it when you use our website “www.dileta.co.uk (hereinafter referred to as the “Website”).

Please read this policy carefully in conjunction with the Terms and Conditions before using this Website, in order to understand the DILETA uk’s policy regarding your personal data. You are deemed to consent and accept unconditionally the terms expressed herein below without any exceptions. If you do not agree with these terms, then at your own responsibility you must refrain from visiting and using the Website.

2. WHO WE ARE

Scarboro Servicing is the data controller for all personal data it maintains and processes, and as a data controller it is allowed to collect, maintain and process the personal data of the users.

Any reference in this policy to “we”, “us” and “our” refers to Scarboro servicing.

3. CONTACT DETAILS OF GRIEVANCE/DATA PROTECTION OFFICER:

In case you have any enquiries, complaints or concerns regarding the processing of your personal data that we hold, then you may contact our Grievance Officer at:

Name of Legal Entity: Scarboro Servicing

Address: Bird in Eye Farm, Bird in Eye Hill, Framfield Rd, Uckfield, TN225HA

Email:  info@dileta.co.uk

Telephone Number: 01825768899

Your concerns will be addressed by us in accordance with the applicable law.

4. THE TYPE OF PERSONAL DATA WE COLLECT

We collect and use a number of types of data about you when you interact with us. This is when you use the Website or if you communicate with us via telephone, email and social media. The types of data we collect include:

  • personal details such as your name, surname, date of birth, gender information, address, email address, phone number and other contact information;
  • account information, such as credentials;
  • IP address and cookie data;
  • data that you provide by filling in forms;
  • marketing and communication data including your preferences in receiving marketing information from us and our third parties, and your communication preferences;
  • purchase history and saved items;
  • data when you enter a contest or promotion sponsored by the Company;
  • records and copies of your correspondence (including email addresses);
  • information that you provide in your dealings with us;
  • details of your visits to the website.

We do not use or keep records of your card security code (CVV) or any other details on your card. Such data is transferred directly to the online payment processor.

We also collect, use and share aggregated data such as demographic or statistical data, for any purpose. Aggregated data may be derived from your personal data but is not considered as such in law since such data will not directly or indirectly reveal your identity. In case we combine aggregated data together with personal data so that it can directly or indirectly identify you, we will treat the combined data as personal data, and will be used in accordance with this policy.

If you do not wish for us to share your personal data with any third parties, then you will have the option to withhold your relevant consent on the form which we collect your data. You may do so by contacting us at the contact details provided above.

5. HOW YOUR PERSONAL DATA IS COLLECTED AND STORED

This policy applies to data we collect directly from you and/or through third parties and/or through our Website and/or through our social media platforms and/or through our associates and collaborators.

We are committed to keeping your personal data secure and we will take all reasonable security measures in order to prevent the misuse, loss or unauthorised alteration of your information under our control. Any information you provide us with will be stored in our system and kept strictly confidential.

We have put in place proper commercial standards of technology and operational security systems in order to protect the data that may be provided by users of the Website from unauthorized access, disclosure or alteration. However, the Company cannot guarantee the absolute security and therefore, the Company cannot ensure or warrant the security of any data the User transmits to the Company, from misuse, accidental disclosure or unauthorized acts by others, and therefore you provide such data at your own risk.

6. HOW YOUR PERSONAL DATA IS USED

In general we use your personal data and share these with our distributors so that we and they can use it for the following purposes:

  • to perform our sales contract with you;
  • to deliver your purchases to you;
  • to communicate with you about your order;
  • to communicate with you for marketing and promotional purposes;
  • to show you suitable products and services and save you time and make your buying experience better;
  • to provide customer support and management and to respond to, and communicate with you about your requests;
  • to improve our Website and set default options such as language, currency etc;
  • to contact you should we need to obtain or provide additional information;
  • to check if our records are right;
  • to enforce our terms and conditions, including this policy;
  • to comply with the applicable law, any court order or other legal process;
  • to detect and prevent fraud and to detect fraud against either you or the Company;
  • to respond to claims that use of your personal data violates any third-party rights;
  • where necessary for our legitimate interests (or those of a third party), provided that your interests and fundamental rights do not override those interests;
  • for any other purpose, provided that you have given us your consent.

7. WHO WE SHARE YOUR PERSONAL DATA WITH

We have not, do not, and will not, sell any of your personal data to any third party.

However, we may share your personal data with the following parties:

  • distributors and third parties which we have appointed and/or engaged for the purposes of advertising, promoting, marketing, selling, delivering, shipping our products;
  • any of our affiliates, sister companies, services providers and legal successors;
  • external companies such as social media sites which you have chosen to use;
  • any other party and/or organisation if required to do so by law, under any code of practice which we are bound or we are asked to do so by a public authority such as the Police;
  • any other party and/or organisation in order to exercise or protect our legal rights, users, systems and services.

8. THIRD PARTY LINKS

The Website may contain links to other websites, which are not operated and are not under the control of the Company. It is clarified that this policy does not address the privacy and cookie policy and other practices of such other third-party websites, including any third party operating any website or service that may be accessed via a link on the Website. It is your responsibility to review the policies of such other websites, and the Company has no responsibility and is not liable for the content and/or policies and/or practices and/or otherwise of such third-party websites.

9. RETENTION OF YOUR PERSONAL DATA

We and the parties listed in point 7 above, will retain your personal data for as long as it is necessary in order to fulfil the purposes for which it was collected, and depending on the nature of our legal obligations and claims. To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements. Any non-personal and aggregated data may be retained indefinitely.

10. YOUR RIGHTS

Right of access: You have the right to ask what personal data we hold about you. Before we provide you or any other person on your behalf with personal data, we may request proof of identity and information regarding your interactions with us, in order to locate your personal data.

Right of rectification and update: If any of your personal data which we hold is not accurate or is out of date, then you may request from us to correct it.

Right to erasure: You have the right to request the deletion of your personal data which we hold, so long as it is no longer necessary for the purposes for which they were collected or processed. The right to erasure is subject to the provisions of the [insert country of Territory] Data Protection Legislation.

Data portability: In some circumstances you have the right to request from us a copy of your personal data, or request to transfer your personal data to another entity.

If you would like to exercise any of your above rights, please send us a written request to the email [insert email address]. We will respond to your request in accordance with the applicable law.

You may opt out from direct marketing communications and/or the profiling we carry out for marketing purposes by sending us an email and requesting this at steampressuk@hotmail.co.uk

Please note that if you do not allow us to collect or process the required personal data, or if you withdraw your consent to process such data for the required purposes, then you might not be able to access or use the services for which such data was sought.

COOKIES

11. INTRODUCTION

By using our Website, you agree that we can place and store cookies on your device (mobile phone, tablet or computer) and access them when you visit the Website in the future. We note that deleting or disabling any cookies, your user experience may be affected and you may not have access to certain functions in the Website.

This part of the policy intends to inform the user about how the Company uses cookies in order to help the user make informed decisions when using the Website.

12. HOW WE USE COOKIES

The Website uses first-party and third-party cookies for various purposes. First-party cookies are used in order for the Website to function properly, and such cookies do not collect any of your personally identifiable data.

Third-party cookies on the Website are mainly used for the purposes of understanding how the Website performs, keeping our services secure, how you interact with the Website, they provide advertisements which are relevant to you, and provide you with a better user experience. Such third-parties may also use cookies, over which we have no control. These third-parties may include for example, advertising networks and providers of external services such as web traffic analysis services, and these third-party cookies are likely to be analytical cookies or performance cookies or targeting cookies.

13. GOOGLE ANALYTICS

This Website uses Googly Analytics, which is a web analytics service provided by Google. Such cookies help us make the most of our money spent on advertising. Google Analytics uses such cookies to discover when you first visited the Website, how often you visit the Website and how long you spend on the Website shopping, and to generally discover how visitors move around the Website when using it. Such information helps us improve the functionality of the Website. The information generated by the cookie regarding your use of the Website can be seen only by the relevant teams of the Company and Google, and such information is stored by Google on servers in the United States of America. Google will not associate your IP address with any other data held by Google. By using this Website, you consent to Google processing your data in the manner and purposes set herein. You may refuse the use of such cookies and/or revoke your consent by activating the relevant settings in your browser. However, please note that if you do so, you might not have access to certain functions in the Website.

14. OTHER COOKIES

Cookies are small data files or pieces of software code placed on your device (mobile phone, tablet or computer) as you browse websites for identification, analysis and advertising purposes. When you visit the Website, in some cases we use web cookies. Such cookies help us provide better user experience, make the Website more secure and function properly, and understand how the Website performs. Your device will ask you for permission to store such cookies on your device and access information from it, such as the date and time of the Website visit and the way in which you use the Website, any pages viewed, any products purchased and your browsing history in the Website.

The information gathered through such method is not interconnected to your personal data.

15. MANAGING COOKIE PREFERENCES

You may consent to use, or block the use of cookies, by clicking on the “help” section in your browser and following the relevant instructions. Please note that different browsers may have different methods of blocking and deleting cookies.

By disabling cookies, this may affect the functionality and access to the Website and other websites.

Except for all essential cookies.

16. CHANGES TO OUR PRIVACY AND COOKIE POLICY AND YOUR DUTY TO INFORM US OF CHANGES

We reserve the right to update and change this Privacy and Cookie policy at any time we deem necessary, without prior notice. Any such changes will take effect when posted on the Website and it is your responsibility to read this policy. Your continued use of the Website shall signify your acceptance to be bound by the latest policy.

It is important that the personal data we hold about you is current and accurate. Please keep us informed if your personal data changes during your relationship with us.